Refund policy

Returns, Refunds & Exchange Policy

At NOW I WON CO., your satisfaction is our priority. We understand that sometimes things may not work out, so we’ve kept our return and exchange policy simple and transparent.

 

 

1. Return & Exchange Timelines

  • Return or exchange requests must be made within 7 days of delivery.

  • All returns/exchanges must be requested via email at support@nowiwon.co.in.

⚠️ Please note: Each order is eligible for return/exchange only once. 

 

 

2. Exchange Process

  • Exchange orders are placed after pickup of your returned product.

  • If your requested product is out of stock, our team will contact you to suggest an alternative.

  • Reverse pickup for exchanges is Free for orders placed in Maharashtra, Chargeable (depending on the location) for orders placed elsewhere.

 

 

3. Refunds

  • Refunds are primarily issued in the form of Money.

  • Refunds take approximately 7-10 days to process after the product passes QC.

  • Refunds will be credited to the original mode of payment.

 

 

4. Damaged / Defective Items

  • Any damaged, defective, or missing products must be reported within 48 hours of delivery.

  • Proof in the form of images/videos may be required.

  • Misprints, minor variations in color, or natural irregularities in handcrafted items are not considered defects — these are signs of authenticity.

  • The final decision on returns/refunds lies with NOW I WON CO.

 

 

5. Order Cancellations

  • Orders can only be cancelled before dispatch for a full refund.

  • Once shipped, the order can be returned/exchanged post delivery for a full refund.

  • Shipping charges (if any) are non-refundable once the order is shipped.

 

 

7. Return Conditions

  • Returned products must be unused, unworn, with all original tags/labels intact.

  • Returns/exchanges may be rejected if these conditions are not met.

 

 

8. Support & Assistance

For queries or assistance with returns, exchanges, or refunds:

  • Email: support@nowiwon.co.in

  • Support Hours: Monday - Friday: 10:00AM - 6:00PM

Please note: We partner with trusted third-party courier services. While we do our best to assist you, certain delivery-related issues may be outside our control.